RMY06: How to have a tough conversation

Duration15 minutes
Learning ObjectivesTo understand the process of starting a difficult conversation.
To be able to apply that understanding to start a difficult conversation.
Tools/materials for the PresenterRural Minds Youth PowerPoint – How to start a tough conversation
Lesson ComponentsTough conversations are exactly that – tough. However, with the three-question technique, you can start those difficult conversations and be confident that the outcome will never be as bad as you think.
Firstly, consider the time and place for the conversation.
The three components are:
1. Tell the person what you have noticed – what changes.
2. Tell them what you know – that changes can be a sign of something else that is going on.
3. Ask them directly what you want to know. Do they know what is causing the change.
As you go through the process, remember two things:
1. This conversation is about them, not about you – so do not bring your stories or experiences into it
2. If in doubt, remember your own biology – you have two ears and one mouth, so use them in that ratio and do twice as much listening as talking.
Example of what it might sound like:
Hey Billy, I have noticed you have not turned up to footy training for the last three weeks and you only played one of the three games. That is very unlike you, you normally love your footy. I know that when people stop doing things they love, sometimes, they are struggling with something or even having depressive thoughts. How are your feeling within yourself?
Key messagesWhat you have noticed
What you know
What you want to know
ReflectionWhat are the three components to starting a tough conversation?
A: What you have noticed, what you know, what you want to know
Lesson Content
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