Country Care Connections

Our support services are changing.

Country Care Connections is no longer accepting new NDIS referrals.

Rural & Remote Mental Health will cease the provision of National Disability Insurance Scheme (NDIS) services effective 28 July 2023. This decision was not taken lightly and we understand the impact it may have on our valued clients, as well as our dedicated staff and stakeholders.

As we move forward with the closure, our team is working hard to ensure a smooth transition and minimise any disruptions to clients.

Rural & Remote Mental Health will continue to provide services under the Darling Downs and West Moreton PHN Commonwealth Psychosocial Support (CPS) program but will no longer trade as Country Care Connections.

FAQs

I'm an NDIS client. How will the transition process work?

We are committed to working closely with you to ensure a smooth transition to an alternative service provider. Our team will be available to assist you in identifying and connecting with suitable organisations that can cater to your specific needs. We have compiled a list of recommended service providers in your area, which will be provided to you separately.

What will happen to my records?

Your confidential records and relevant documentation will be securely transferred to the service provider of your choice. Should you require a copy of your records for personal reference, please contact our office by 28 July 2023 to arrange for collection.

What is happening to the Country Care Connections team?

RRMH is undergoing an organisational restructure and we are committed to supporting Country Care Connections team members to transition to new employment opportunities. We encourage you to provide any feedback or appreciation directly to the individuals who have supported you during your time with Country Care Connections.

Will RRMH still provide Commonwealth Psychosocial Supports?

Yes! Rural & Remote Mental Health will continue to provide services under the Darling Downs and West Moreton PHN Commonwealth Psychosocial Support (CPS) program.

The service will remain unchanged, but will be trading as Rural & Remote Mental Health instead of Country Care Connections.